AI front desk for veterinary clinics
After-hours. Always on. Safely.
VetRelay gives one clinic a clear, guarded way to handle after-hours questions, capture routine intake, and keep its team in charge.
SAFETY GUARDRAILS: ACTIVE • BOOKINGS: PENDING REVIEW
Good evening, Northside Vet
Website chat · online
Safety triage
No emergency signals detected. Routine intake may continue.
Today's requests
12
Pending review
Milo · routine skin concern
Intake completeEmergency signal detected
Booking stops. Immediate 24/7 care directions appear.
What clinics can expect from day one
No invented medical answers
Responses stay grounded in clinic-approved operational information.
Emergencies bypass automation
Red flags interrupt booking and point owners toward urgent care.
Every handoff is reviewable
Your team retains conversation history and final judgment.
The VetRelay blueprint
Seven deliberate steps from rules to relay.
A safe after-hours assistant is not a generic chatbot. VetRelay treats deployment as a controlled operational system: ground it, constrain it, connect it, then keep humans in charge.
One non-negotiable branch
Emergency detected → stop automation → direct the owner to a nearby 24/7 veterinary hospital.
- 01
Ground the assistant
Load clinic hours, fees, accepted species, FAQs, and refill policies into a controlled knowledge base.
- 02
Lock the safety boundary
Define emergency red flags and the immediate 24/7 hospital-routing behavior before any booking logic runs.
- 03
Qualify the visit
Collect species, breed, age, symptoms, client status, and owner contact details in a concise exchange.
- 04
Shape the conversation
Guide each owner from greeting to safety triage, qualification, scheduling, and confirmation.
- 05
Connect scheduling
Read live availability and place suitable appointments into your calendar or compatible PMS as pending review.
- 06
Open your channels
Deploy one consistent assistant on your website and WhatsApp number.
- 07
Keep people in control
Notify staff, preserve logs, and make it easy for a receptionist to review or take over.
The core workflow
A short conversation with a hard safety boundary.
Website and WhatsApp, one logic
Offer a consistent intake experience wherever pet owners reach you, without duplicating clinic rules or safety filters.
Built for the morning handoff
Staff arrive to qualified requests, pending appointments, and readable chat logs—not an unexplained black box.
Pilot packages
Start with the coverage your clinic needs.
Straightforward monthly plans for a controlled launch. Integration scope is confirmed before activation.
Web Intake
For one independent clinic
$249 / month
- Clinic knowledge base
- Emergency red-flag routing
- Website chat widget
- Qualified booking requests
Connected Front Desk
For clinics ready to automate booking
$449 / month
- Everything in Web Intake
- Calendar or compatible PMS connection
- Website and WhatsApp
- Staff alerts and conversation logs
- Human takeover workflow
Multi-Clinic
For groups with shared operations
Custom
- Multiple clinic profiles
- Location-aware emergency routing
- Custom integrations
- Rollout and governance support
Usage allowances, third-party messaging fees, and custom PMS work are confirmed during rollout planning.
Operational clarity
Questions before you relay the front desk
Make after-hours intake safer
Build the relay before the next call goes unanswered.
Map your clinic rules, emergency pathway, booking system, and handoff process into one controlled pilot.